Terms and Conditions

Payments:

We take EFT or cash deposit at ATM within South Africa only. We do not take any cheques or ANY foreign/international deposits/eft (any payment outside South Africa )
Once your payment has reflected correctly in our account, it will be processed for dispatch. Proof of payment will not quality for dispatch. 
Please ensure the order number is used as a ref in order for fast, correct processing.

Courier delivery information:

Courier express fee is R80 flat rate within SA. Courier delivers all major and regional cities.
Remote cities/large parcels will go to post office. 

Orders will take approximately 5-7 working days.

Major cities takes 1-3 working days after order is packed (such as: Johannesburg, Pretoria, Durban, Capetown, PE)
1 working day is 24 hours, there is no same day delivery. You can arrange your own courier or uber to collect from us (online order that’s paid, packed and ready)
Delivery to regional/remote cities takes 4-10 working days after the item is packed.(Such as: Welkom, Springbok, Massina, Bela bela).

Courier does not deliver to: Farm, game farm, plot, mines, power station, border posts, national parks, remote cities ,rural addresses without road, road name or house number, post boxes or currently rioting places.

All regional/remote areas which courier does not deliver to, will go by post office counter to counter postage. Please track and collect your SAPO parcel within 2 weeks.

Please contact the relevant courier company with your tracking number to arrange delivery. You could also contact us then we will contact the courier, this will take longer.

Ensure all delivery details are filled in correctly. It can cost you extra delivery fee when its fill in wrong.
We do not take any responsibility or dissatisfaction for late delivery or courier company related issues. Courier companies is just the 3rd party who deliver from A to B.

Occasionally undeliverable parcels will be returned to us, after 3 tries to deliver and no response or solution via contacts, then you have to pay another courier for us to re-send it. We do not refund for undeliverable or uncollected parcels.

Return and exchange rules:

Exchange can be made within 10 days from the arrival of your order. Return courier is paid by buyer.

All items must be in original packaging, clearly untouched, unworn and odor-free. 

Courier or postage fee cannot be refunded on a return due to wrong order placed by customers.

If the wrong product is delivered to you, we will confirm and pay for return courier.
Please contact us within 2 days so we can arrange collection and process are fund or exchange. Item must be in original packaging with all tags intact to qualify for exchange/refund.

All returned item will be checked before exchange/refund is made.

How to exchange your item: 
Contact us with your order number by email hallo@jacomienel.com
Or bring it/courier/post to: 17 Platinum Ogon Street, Shangrila Estate, Rustenburg, 0300

Cancellation:
Please contact us by email with your order number. 
Unpaid:Unpaid orders does not require cancellation. just leave it.
Paid and in packing process orders: courier fee and handling fee will deducted in the event of the customer cancellation after payment reflected.
Shipped order: buyer must return order in original condition within 15 days by courier or postage. Courier fee and any custom order fee if applicable will be deducted from the total.

Errors:
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid. 

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